P&O Ferrymasters
Birmingham
P&O Ferrymasters

Spook provide peace of mind in that we can monitor all aspects of our datacenter in real time and review trends to identify areas that we can proactively address. We can rely on Spook to immediately make us aware of any issues 24x7.


Endsleigh Insurance
UK-wide
Endsleigh Insurance

As a long standing Spook customer, the new OmniWatch service is very exciting development, since it will enable changes to be made even quicker, easier and from anywhere in the world.

Spook further improves their monitoring proposition by being web based and access is available on any platform, PC, Tablet or Smart Phone. With our recent move to a new data centre in Burnley, OmniWatch can now monitor even more vital facilities and environmental controls.

With Spook OmniWatch the Endsleigh IT and Facilities teams can concentrate on running and supporting the business and not worry about our critical IT Data Centres which are monitored 24/7 365.


Seven Media
London
Seven Media

We have been using Spook for many years, trying to implement and establish our own monitoring has never proven successful, as we are not experts in this area. Importantly Spook is cost effective. The biggest benefit of Spook is the comfort that whatever time of day or night, we will receive telephone calls from a human to alert us to problems, nothing else we have found will give us this service, and like most busy IT Professionals we will sleep through an SMS message at 3am.


Sompo Canopius
UK-wide
Sompo Canopius

We have been a spook customer for many years and have covered multiple sites in the UK. We have used the fully managed service in anger on a few occasions where air-conditioning failures and water ingress would have otherwise caused major damage to equipment in various server and communications rooms. OmniWatch removes the need for us to remember to check e-mails. The escalation to a UK based call centre and their direct contact saves vital time to resolve issues.

Spook’s OmniWatch Service makes checking the monitoring these sites much easier and as its also accessible via mobile devices, this can be done anywhere.   The ‘on-demand’ report function can be accessed easily and makes post-problem analysis simple.


Enesco Limited
Carlisle
Enesco Limited

Monitoring our server room is key to our business.  We rely on Spook’s fully managed service so our IT team can concentrate on the demands of our business safe in the knowledge our investment in IT is protected. The new OmniWatch service is a modern and convenient way for us to check matters 24/7.


STM Fidecs
Gibraltar
STM Fidecs

We are extremely pleased with our Spook solution and the quality of customer service provided to us. Spook alerts have been tremendously beneficial and have saved our business from serious consequences on a couple of occasions. The new OmniWatch web interface is user friendly and provides a vast amount of information. We are glad we chose this monitoring solution.


Sivantos
Crawley
Sivantos

Spook has provided environmental monitoring to Sivantos for a number of years now. During this time the service has been excellent. We have peace of mind knowing that all the essential IT and communications infrastructure is being monitored 24/7. We would have no hesitation in recommending Spook to any company who require an efficient and cost effective monitoring service.


East Riding of Yorkshire Council
Yorkshire
East Riding of Yorkshire Council

We have been with Spook since 2007 and use their fully managed service. The 24hr monitoring is excellent and very cost effective. The hardware and software meets all our expectations and more. The clear and simple format provides easy use. They are specialist in their field, and their service is the most advanced, in terms of monitoring and reporting. We are confident that we have invested in a service that provides us with valuable advanced warning of adverse events likely to impact our ICT infrastructure.


Capita IT Enterprise Services
UK-wide
Capita IT Enterprise Services

Having Spook monitoring our machine rooms and infrastructure is a key component in managing our sites. Spook SMS and e-mail alerts provide instant, clear notification of infrastructure failures allowing rapid interventions to prevent costly outages.

Our peace of mind knowing the sites are constantly monitored by Spook provides real benefits. Spook reporting provides trend analysis to be carried out to improve site PUE figures.


Henry Schein
Uk & Europe
Henry Schein

Over this weekend we were alerted to temperature fluctuations in our DR data centre and because of Spook we were able to deal with air conditioning issues long before they became a real problem. We genuinely appreciate the excellent level service and support we get from the Spook team in protecting our IT. Perfect. It's nice to deal with a provider that actually cares about their own business.  It’s nice to have it all in one place, with a system and a supplier we can trust.


Logicalis Guernsey Limited
Channel Islands
Logicalis Guernsey Limited

Our data centres provide hosted services for our clients throughout the Channel Islands. Spook guarantees we are alerted to all critical changes in the environment 24/7.  We particularly value Spook’s unique client portal.  Here we can review trend analysis on any sensor, this is ideal for preventative maintenance and proving to our customers we are maximising the up-time of the IT infrastructure.


The University of Law
UK-wide
The University of Law

We initially installed Spook in our main data centre in Guildford. Shortly afterwards we rolled out a programme to install Spook in all of our data centres across the UK.  We have found Spook to be cost effective, pro-active and flexible.  Spook is now our preferred Environmental Monitoring Solution for all our IT locations across the UK.


Investec Channel Islands
Channel Islands
Investec Channel Islands

We wanted a service-based solution that provided real-time alarms for our Guernsey data centre and our Jersey satellite server room via SMS and e-mail along with 24/7 support.  We chose Spook as their reporting is excellent and they provide 24/7 support for all critical alerts ensuring we are in safe receipt of the alarm and offering advice to our on-call staff.


Nisa Retail Limited
UK-wide
Nisa Retail Limited

Spook is installed and monitors multiple server rooms around the head office campus and in three remote locations in the UK.  We have always found dealing with Spook to be easy and straightforward.  They are specialists in monitoring.  Spook is keen to listen and continually keep us updated on all new developments as with the launch of their new web based service OmniWatch. We would recommend Spook to anyone who is considering monitoring the environment of their server rooms and IT infrastructure.


Ibex
Gibraltar
Ibex

We have subscribed to Spook for many years. They provide a very professional service, with high standards of support which they have always maintained. It is critical that our Data Centre is monitored 24/7. Since using Spook we are assured they react immediately to any problem that may impact the uptime of our servers. We are especially impressed with their new web-based service, OmniWatch.


Premium Choice Insurance
Birmingham
Premium Choice Insurance

We have recently invested heavily in specialist IT equipment to support our increased reliance on technology.  Recently the server room air conditioning units failed in the late evening and at that time of night it's not surprising that no one was on site, or due to be so for the next 9 or 10 hours.  Fortunately, we had the foresight to install Spook; a leader in managed server room environmental monitoring.  As the temperature in the room started to rise, Spook automatically sent SMS and e-mail alert notifications to nominated support staff.  In addition, the Spook Support team contacted Premium Choice to ensure we were in safe receipt of the alerts.  We were able to control the situation by remotely shutting down non-essential servers; whilst maintenance contractors were called and the units were repaired.

From a business point of view, we are hugely relieved that we received early warning alerts from Spook, which enabled us to take prompt action, thus limiting potential damage to our servers and ensuring that our business was not affected.


Guernsey Electricity
Channel Islands
Guernsey Electricity

Spook provides an excellent service whose installation has been designed specifically taking into account the needs of each of our main data centres and our remote communications room. They prove via audit, 24/7 the environmental operating conditions of our IT equipment.  We are particularly impressed with Spook’s single, cohesive solution across three areas in our business.


St Albans Council
Hertfordshire
St Albans Council

Spook alerted us to a water related issue in the early hours of Sunday Morning. We were able to investigate matters and found that there was water ingress from another part of the building but this was picked up on the Spook installation of our IT room. We were able to deal with the source of the alert and to ensure our IT infrastructure was sound. We are pleased Spook Support contacted us so we could deal with this over the weekend rather than waiting to face the issue during the working week, their service is invaluable.