Whether there is a requirement to monitor wired climate monitoring hardware or 3rd party devices such as intelligent power strips, uninterruptible power supplies, generators, BMS systems and more; OmniWatch provides an enterprise centric monitoring solution.
Spook's alarm escalation procedure is the most comprehensive in the industry. Alerts are sent in real-time via email and 2-way SMS.
The emergency alarm procedure is fully customisable and can be:
Alarms from a specific location can be directed to regional staff.
Whereas the global IT team may want to be involved or simply have access to all alerts to ensure staff are responding appropriately.
Alarms can be distributed to specific departments.
For example, high temperature alerts may need to be handled by the IT team whereas water alerts may need to be sent to the facilities department.
All alerts can be designed to vary how emergency client personnel are contacted throughout the day (e.g. specific staff in office hours and separate emergency personnel for all other times).
On-call staff members can also be managed easily by making changes to individual team members availability by a simple one click function clearly marking their record as available or not.
If there is no confirmation of receipt for the alarm(s) they are further escalated to Spook's UK based 24/7 call centre.
An agent is tasked with calling emergency staff on alternative mobile phones and/or landlines to ensure they are aware of the alert.
Each monitored device and its associated sensor readings are constantly collected throughout the day. Readings are sent to Spook servers via a Spook Windows Service running on a client provided PC/VM 24/7.
Sensor readings are constantly harvested by the OmniWatch Windows Service running on the client provided PC/VM.
As the readings are collected OmniWatch compares the newest reading against the previous collected value.
Only sensor readings that have changed are sent to the off-site OmniWatch servers, this keeps the data transfer process to a minimum and ensures the packets of data sent are negligible in terms of size.
When sensor readings are received by Spook's off-site servers they are compared against the individual alarm settings for each sensor to ensure they are within the alarm notification levels.
If the readings are within the alarm settings value the data is stored for future reference.
If the readings are outside the alarm settings value OmniWatch’s alarm escalation procedure is invoked.
It is important to ensure OmniWatch and the associated sensors being monitored are connected and working as expected 24/7.
System heartbeats from every Spook installation are sent to Spook servers regularly throughout the day to prove all customer installations are alive and well. If any are missing a system alarm is invoked.
Sensors are also monitored for connectivity, should a sensor become disconnected or malfunction an alert is sent to inform customers of the issue.
The majority of business critical IT equipment and rooms monitored by Spook are unsupervised for approximately 14 hours over night during the business week and for over 60 hours from Friday evening through to Monday morning.
Overall this means that critical equipment and inventory is in a lights out state for over 70% of the time.
Clearly this increases even more during extended holiday periods such as Bank Holidays, Easter and the festive period.
In Spook's experience most IT Department staff are located some distance from the server room, often in a different part of the business, or sometimes in a different part of the country or world. Physical visits to the server rooms are therefore rare and normally confined to when on-site work is actually required.
This is known as running a lights out operation which is increasingly common; however it can result in IT staff not being 100% up to date on the the current environmental state of the server room.
By monitoring the server room environment, IT managers and their teams can ensure they are immediately aware of key changes as and when they occur, giving them that valuable early warning time to take remedial action before the incident impacts IT uptime.
Once alerted, even the simplest of actions, such as opening doors and windows or installing temporary fans to help with air flow should air conditioning units fail can often be an adequate first step in helping to avert business downtime.
Spook is able to monitor any type of monitoring equipment and sensors, this is ideal for customers that have previously bought monitoring hardware and do not want to write off the substantial investment they have previously made.
For organisations that have never bought monitoring hardware before and require a total solution Spook will provide the most relevant hardware and sensors and if required co-ordinate the on-site installation too.
Spook is a Value Added Reseller (VAR) for many industry leading manufacturers of climate monitors & sensors, intelligent power distribution units (PDU's) and various 3rd party equipment.
This means Spook are not tied to a single hardware manufacturer. As a result any recommended investment is based on truly delivering the best method to monitor matters.
Spook software is developed in-house therefore adding new vendors for monitoring is easy. Spook's OmniWatch service is compatible with equipment from over fifty manufacturers and counting.
This approach not only lets customers monitor both new and legacy equipment side by side, it also provides reassurance that they are investing in a forward-looking future-proof solution.
Non-network attached equipment such as gas suppressant and fire alarm systems can also be monitored by utilising Volt Free Contacts (VFC's) which are usually available on third party devices.
Spook is the only monitoring service provider that includes multiple equipment protocols such as SNMP, JSON, XML, Modbus and BACnet all under one easy to use service.
Readings from the various protocols are seamlessly collected to present a joined up, holistic real-time dashboard. By easily comparing readings from multiple protocols takes away the headache of customers having to learn different operating languages in order to gain a global interface.
Spook customers range from businesses that have already installed environmental hardware and network devices to organisations that are considering monitoring for the first time.
Either way Spook can help.