Spook supports a large number of clients for all industry sectors

Spook sample industry sectors

Spook's customers are perhaps the most loyal in the industry. With an average contract term of 14 years and growing it's rare for a Spook customer to leave. In fact, a recent audit revealed that those that have left have done so for factors outside their control.

It's true that monitoring requirements do change over time. As IT departments evolve sometimes on-site IT moves off-site for example when co-location services or cloud services are adopted. This may reduce the original monitoring requirement but it does not exclude it.

In Spook's experience the remaining on-site communication hubs remain critical and require monitoring as businesses need to ensure continuance of secure, fast IT services to its employees and customers.

Leisure and entertainment

Spook monitors the IT environments and power resources within our server rooms in the UK and in our Sofia location in Bulgaria. By monitoring power at power strip level means we can pro-actively measure power consumption centrally and deploy informed load balancing procedures to the business. We also monitor key power metrics of our various UPS systems and water ingress via third party water panels linked to Spook’s OmniWatch monitoring service.

Creative Assembly - A multi BAFTA award winning game studio.

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Local government

Spook's secure realtime dashboard provides an easy use monitoring platform for our busy IT department. We centrally manage the various IT rooms across the Council’s campus and in three remote comms rooms in neighbouring towns. We have found Spook’s service is the most advanced, in terms of monitoring and reporting.

East Riding of Yorkshire Council - One of the UKs largest unitary authorities.

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Banking and building societies

We needed a computer room monitoring application to monitor many different parameters of our computer room plus the ability to monitor via a web GUI. Crucially we needed a 24hr monitoring service that would provide real-time alerting. We always felt relying on technology to contact us was flawed but with Spook they have developed an excellent tiered approach that means we are contacted even if emails and SMS message fail.

Nordea Bank - The largest Nordic financial services group.

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Travel and logistics

Spook is installed and monitors multiple Nisa server rooms around the head office campus and in three distribution locations in the UK. We have always found dealing with Spook to be easy and straightforward. They are specialists in monitoring. Spook continually keeps us updated on all new developments and functionality, ensuring we maximise the delivery of our IT services to the business.

Nisa Retail - £1.54 billion turnover company with 1,400 partners.

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Food and beverages

We run our IT infrastructure spread over five buildings with multiple server rooms and comms closets. Spook lets us monitor the environment in each of these rooms with a central dashboard. We can be confident that we'll be alerted if anything goes wrong, from leaking air-conditioning units to power failures. We can rest easy knowing that it’s always being watched, and concentrate on other IT projects our business relies on.

Refresco - The worlds largest bottler of beverages.

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Professional healthcare

We needed a remote monitoring service that did not require an on premise PC and was independent of our network. Spook provided pre-configured cellular routers for each of our five data centers. The whole project was a simple plug-and-play solution with little or no involvement from us which left us to concentrate on other pressing matters. We were pleased on how Spook ran with the project as it was in December and we needed a service in place before year end. Once the cellular routers were powered up, we had instant access to our secure digital dashboards. We remain impressed with the ease of the whole process provided for by Spook.

NHS Business Services Authority (BSA) - Managing £35 billion of NHS spend annually.

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Spook has provided environmental monitoring for our data centre to us for a number of years now. During this time their service has been excellent. We have peace of mind knowing that all the essential IT and communications infrastructure is being monitored 24/7. Spook's service is efficient and cost effective and deemed as an important and natural extension to our busy IT department.

Siemens - The largest Industrial Manufacturer in Europe.

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Information technology

Capita has had a close working relationship with Spook from their inception in 2003. Capita and Spook have worked closely with each other over the years which has helped Spook develop OmniWatch’s key functionality around Capita’s changing needs for a modern, technology based environmental monitoring solution in our data centres. Having Spook monitoring our machine rooms and infrastructure is a key component in managing our sites. By developing functionality around actual end user requests means Spook’s service remains fresh, intuitive and most importantly, useful.

Capita - International business process outsourcing.

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Pubs and hotels

We have two server rooms in separate parts of Jersey. With Spook we can check the operating environment of both locations easily. As the rooms are located away from the IT department, we rest assured knowing we will be contacted for any key changes that may impact the uptime of our business 24/7 giving us valuable early warnings before they become problems.

Liberation Group - Channel Islands leading pub & restaurant group.

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Information services

We originally purchased monitoring hardware and undertook to set it up ourselves. This we achieved, eventually, however it was far more time consuming than we had anticipated. The resource commitment to install these while maintaining other key projects to the business was deceiving, it took a lot longer than originally thought. We use Spook to achieve a joined-up monitoring solution for our Woking and London data centres.

FE fundinfo - UKs leading investment ratings & research agency.

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Insurance and assurance

With the implementation of Spook's OmniWatch monitoring system, Endsleigh IT and Facilities teams can concentrate on running and supporting the business without worrying about our critical IT Data Centres which are monitored around the clock. With the recent addition of our new data centre in Burnley, OmniWatch now monitors even more IT environmental conditions, critical to our business continuity.

Endsleigh Insurance - The UK's number 1 Student insurance service provider.

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Wealth management

We are extremely pleased with our Spook solution and the quality of customer service provided to us. We have a small, but critical, server room. Spook alerts have been tremendously beneficial and have saved our business from serious consequences on various occasions. The new OmniWatch web interface is user friendly and provides a vast amount of information.

STM - A prominent fiduciary businesses in Gibraltar.

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Legal and employment

We have a network of offices across the UK, each with their own IT server rooms. We rely on Spook to monitor these rooms seamlessly and easily and present a global view to our IT team located at our headquarters in Guildford, Surrey. Spook provides a joined-up monitoring solution and is now our preferred monitoring service provider for all our locations Nationwide.

The University of Law - Educating Britains top lawyers for over a century.

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Science and technology

We use OmniWatch to monitor our intelligent PDUs around the Animal and Plant Health Agencies campus at Weybridge in Surrey. By knowing the power load on each PDU in our main server room and our separate DR Server Room we can confidently maintain real-time load balancing and ensure there is enough spare capacity to safely power critical IT equipment 24/7.

Animal and Plant Health Agencies (APHA) - Executive agency of the Department for Environment, Food and Rural Affairs of the United Kingdom.

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Get in touch with Spook

Please contact us if you wish for further information on how Spook can help with your environmental and power monitoring needs.

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