IT room & facilities monitoring
Secure remote cloud based monitoring for all things IT and facilities related.
Monitoring specialists
OmniWatch is an all-in-one monitoring and alerting solution
OmniWatch is chiefly installed in IT server rooms and extends out to the facilities of an organisation.
Taking remedial action at the early stages of an alert lets organisations contain a situation and fix it before it causes service disruption.
Spook and OmniWatch was voted Specialist Technology Company of the Year and Most Innovative Solution of the Year at the annual UK CIR Business Continuity Awards.
Protocol neutral
Disparate equipment monitoring
OmniWatch is the only monitoring service available that includes SNMP, JSON, XML, Modbus, BACnet and LoRaWAN protocols.
This ensures it is manufacturer neutral and equipment model type independent.
OmniWatch makes multi-faceted monitoring easy and intuitive.
Central monitoring
Enterprise centric monitoring
Designed to be the central repository for all things monitored, OmniWatch comes pre-configured in handy portals for easy navigation, reporting and alerting.
By monitoring disparate equipment centrally OmniWatch applies a common standard for interpreting sensor data and metrics across multiple equipment types.
Granular management
Automated user access rights
Sensor data is automatically filtered in accordance with a users organisational hierarchy, this ensures alarms and user access to sensor data is confined to authorised staff.
Examples of hierarchical access are: Global managers, regional workers, building team members and local facility staff.
Sensor harmonisation
Get more out of your monitoring with OmniWatch's improved capabilities
OmniWatch's advanced data handling capabilities means sensor readings can be grouped together and compared on a like-for-like basis regardless of the origin of the data.
For example, this helps to identify unusual thermo-activity across multiple equipment types to pin point areas that may require thermal adjustments.
Climate monitors
Multifunction sensors
UPS systems
Intelligent PDUs
Generators
BMSs
The most popular sensors are:
Digital dashboards
OmniWatch digital dashboards are bespoke and designed by Spook on behalf of our users.
All the hard work of setting up sensors, adding equipment and configuring how the alarm work-flow and sensor management is implemented is included as part of the overall OmniWatch solution.
Any customer led additions, deletions or workflow changes are also included as part of the ongoing commitment from Spook to ensure our market leading remote monitoring service remains up to date and appropriate to its users.
Emoji overviews
A picture paints a thousand words and the art of remote monitoring is to make identifying alarms quick and easy.
Using emoji for a high level overview is ideal for monitoring assets and sensors that have multifunctional sensors.
Spook emoji are able to be expanded to focus on the individual monitored conditions of different equipment types.
Trend analysis
Data in perpetuity
Most third party sensors and equipment, including climate monitors, have on-board data loggers. Often the collected readings have a limited shelf life of between 30 and 60 days before falling off the data horizon; and reading are usually hard to access, download and understand.
OmniWatch sensor and data readings are held in perpetuity; providing accurate historical trend analysis for a unique user insight. Understanding and providing accurate historical measurements over long periods of time is hugely beneficial.
Advantages of perpetual trend analysis
Protecting equipment warranties
Assisting preventative maintenance programs
Maximising equipment longevity
Understanding seasonal trends, impacts and adjustments
Forecasting and supporting infrastructure change management
Creating informed load balancing methodologies
Supporting the achievement of Key Performance Indicators (KPIs)
OmniWatch key features
Cloud based
OmniWatch is cloud based and is accessed via any internet enabled device.
Digital dashboards
OmniWatch dashboards provide interactive and intuitive access to sensor readings 24/7.
Scaleable installations
Totally scaleable from a handful of sensors to a global solution monitoring 1000s of devices.
Trend analysis
Sensor readings are held in perpetuity; providing accurate historical trend analysis.
Automated reporting
Comprehensive reports can be scheduled to be auto emailed daily, weekly and monthly.
Spook 3-tier alarm escalation process
Alerts are sent in real-time and have three stages. At each stage there is a time delay to allow you to acknowledge the alarm.
If alarms aren't acknowledged they pass to the next stage, eventually culminating to Spook's UK call centre where an agent is tasked with calling you and your team.
Stage 1
Email alerts
Email alerts are the first level of communication within OmniWatch.
Emails are broadcast the moment an alert condition is discovered and logged.
Emails contain all the information you need to know regarding what has caused the alarm and includes any linked documents such as floor-plans and trend data.
Stage 2
SMS alerts
SMS messages are sent 15 minutes later if no-one has acknowledged the Stage 1 email.
The text contains a brief overview of the issue.
Users can confirm receipt of the alarm by replying to the SMS, this ceases the alarm escalation procedure and lets other team members know you are aware of the issue.
Stage 3
UK call centre
Spook's UK call centre manages alerts 15 minutes after the Stage 2 SMS message if no-one has replied to the original text. The agents are tasked with calling customer personnel in-line with the pre-agreed emergency rota.
All call information, for example who was called and at what time they were contacted, are logged within OmniWatch for future reference and audio recordings are available upon request.
Smart sensors
Pseudo sensors for complex monitoring
By using Spook smart sensors users are able to reveal a higher level of intelligent monitoring; breathing new and perceptive life into legacy monitoring hardware.
Spook smart sensors can be used to perform complex calculations or to create pseudo sensors to add additional measurements not possible with traditional monitoring solutions.
New to monitoring
We help organisations start monitoring projects from scratch. We have a wealth of experience that is free and helpful in creating an informed approach to monitoring.
We are also resellers to industry leading sensor and equipment manufacturers and can recommend the most appropriate hardware and sensors to fit any size monitoring project.
We had been considering monitoring for a while but did not have the resource or the knowledge to fully understand how to go about doing things from scratch.
We approached Spook as they have lots of experience in looking independently at monitoring projects. They recommended and provided the most appropriate hardware and sensors for us.
The sensors arrived pre-configured and were implemented on OmniWatch by Spook before we installed them.
Additional monitoring
Many of our customers have tried monitoring for themselves.
This ranges from institutions that rely on equipment onboard data loggers and communications cards; to organisations that have started monitoring projects but need help to extend monitoring to new areas and/or implement a central monitoring solution.
We needed a remote monitoring service that did not require an on premise PC and was independent of our network.
Spook provided pre-configured cellular routers for each of our five locations across the UK. The whole project was a simple plug-and-play solution with no involvement from us.
We had been considering monitoring for a while but did not have the resource or the knowledge to fully understand how to go about doing things.
When we Googled the various areas of interest we got more confused.
We approached Spook as they have a different outlook to simply buying hardware and sensors. Thankfully we now have a fully installed, joined up monitoring solution.
We had a series of climate monitors installed in our server rooms. Due to a change in our security policy we needed a remote monitoring service that did not require an on premise PC and was independent of our network.
Spook suggested a technology upgrade and provided pre-configured cellular routers for each of our five server locations across the UK. The whole project was a simple plug-and-play solution with no involvement from us.
Resources
American Society of Heating, Refrigerating and Air-Conditioning Engineers
Revised version of data center standard
European Commission
European Code of Conduct for Data Centres
European Commission
CODE of CONDUCT on Energy Efficiency of AC Uninterruptible Power Systems (UPS) 2021
British Standards Institute
Facility Management Standards
British Standards Institute
Building a sustainable, resilient future through trusted spaces
Institute of Work and Facilities Management
Professional Standards Wheel
American Society of Heating, Refrigerating and Air-Conditioning Engineers