IT rooms and facilities monitoring

News: Spook adds LoRaWAN technology to monitor the Internet of Things (IoT).

Support for

Supported protocols LoRaWAN, SNMP, JSON, XML, BACnet and modbus

and more.

Monitoring specialists

OmniWatch is an all-in-one monitoring and alerting solution

OmniWatch is chiefly installed in IT server rooms and extends out to the facilities of an organisation.

Taking remedial action at the early stages of an alert lets organisations contain a situation and fix it before it causes service disruption.

Voted Most Innovative Solution of the Year and Specialist Technology Company of the Year at the annual Business Continuity Awards.

Protocol neutral

Disparate equipment monitoring

OmniWatch is the only monitoring service available that includes SNMP, JSON, XML, Modbus, BACnet and LoRaWAN protocols.

This ensures it is manufacturer neutral and equipment model type independent.

OmniWatch makes multi-faceted monitoring easy and intuitive.

Central monitoring

Enterprise centric monitoring

Designed to be the central repository for all things monitored, OmniWatch comes pre-configured in handy portals for easy navigation, reporting and alerting.

By monitoring disparate equipment centrally OmniWatch applies a common standard for interpreting sensor data and metrics across multiple equipment types.

Granular management

Automated sensor updates and user access

Sensor data is automatically filtered in accordance with a users organisational hierarchy, this ensures alarms and user access to sensor data is confined to authorised staff.

Examples of hierarchical access are: Global managers, regional workers, building team members and local facility staff.

Spook 3-tier alarm escalation process

Alerts are sent in real-time and have three stages. At each stage there is a time delay to allow you to acknowledge the alarm.

If alarms aren't acknowledged they pass to the next stage, eventually culminating to Spook's UK call centre where an agent is tasked with calling you and your team.

Should an alarm be acknowledged before passing to the next stage, the alarm escalation period is ceased and you and your team are emailed to confirm matters.

Stage 1

Email alerts

Email alerts are the first level of communication within OmniWatch. Emails are broadcast the moment an alert condition is discovered and logged.

Emails contain all the information you need to know regarding what has caused the alarm and includes any linked documents such as floor-plans and trend data.

Stage 2

SMS alerts

SMS messages are sent 10 minutes later if no-one has acknowledged the Stage 1 email. The text contains a brief overview of the issue.

Users can confirm receipt of the alarm by replying to the SMS, this ceases the alarm escalation procedure and lets other team members know you are aware of the issue.

Stage 3

UK call centre

Spook's UK call centre manages alerts 10 minutes after the Stage 2 SMS message if no-one has replied to the original text. The agents are tasked with calling customer personnel in-line with the pre-agreed emergency rota.

All call information, for example who was called and at what time they were contacted, are logged within OmniWatch for future reference and audio recordings are available upon request.

OmniWatch is the only monitoring service to escalate alarms to a UK call centre if emails and SMS messages go unanswered.

Digital dashboards

OmniWatch digital dashboards are bespoke and designed by Spook on behalf of our customers. All the hard work of setting up sensors, adding equipment and configuring how the alarm work-flow and sensor management is implemented is included as part of the overall OmniWatch solution.

Any customer led additions, deletions or workflow changes are also included as part of the ongoing commitment from Spook to ensure our market leading remote monitoring service remains up to date and appropriate to its users.

Additionally, Spook's in-house software development road-map is based upon customer feedback to make sure any new functionality is actually useful. Development is to the benefit of all our customers with any new updates being free of charge.

Emoji overviews

Air quality and CO2 monitoring dashboard

A picture paints a thousand words and the art of remote monitoring is to make identifying alarms quick and easy.

Using emoji's for a high level overview on a sensors health is ideal for managing equipment that has multiple line items of monitoring.

Spook emoji's are able to be expanded to focus on the individual monitored conditions of different equipment types.

Trend analysis

Data in perpetuity

Most third party sensors and equipment, including climate monitors, have on-board data loggers. Often the collected readings have a limited shelf life of between 30 and 60 days before falling off the data horizon; and it is usually hard to access, download and understand.

OmniWatch sensor and data readings are held in perpetuity; providing accurate historical trend analysis for a unique user insight. Understanding and providing accurate historical measurements is hugely beneficial.

Examples of trend analysis uses:

Protecting equipment warranties

Assisting preventative maintenance programs

Maximising equipment longevity

Understanding seasonal trends, impacts and adjustments

Forecasting and supporting infrastructure change management

Creating informed load balancing methodologies

Supporting the achievement of Key Performance Indicators (KPIs)

Sensor harmonisation

Get more out of your monitoring with OmniWatch's improved capabilities

OmniWatch's advanced data handling capabilities means sensor readings can be grouped together and compared on a like-for-like basis regardless of the origin of the data.

For example, this helps to identify unusual thermo-activity across multiple equipment types to pin point areas that may require thermal adjustments.

Climate monitors

Multifunction sensors

UPS systems

Intelligent PDUs

Generators

BMSs

Smart sensors

Pseudo sensors for complex monitoring

By using Spook smart sensors users are able to reveal a higher level of intelligent monitoring; breathing new and perceptive life into legacy monitoring hardware.

Spook smart sensors can be used to perform complex calculations or to create pseudo sensors to add additional measurements not possible with traditional monitoring solutions.

Group device monitoring

Combination sensor monitoring

Average sensor readings

Delta temperature monitoring

Additional sensor creation

Complex calculations

Cloud based

OmniWatch is cloud based and is accessed via any internet enabled device.

3-tier alarms

Alarms are handled using Spook's unique 3-tier alarm escalation process.

Digital dashboards

OmniWatch dashboards are designed to provide user instant and easy access to their monitored locations.

Scaleable installations

Totally scaleable from a handful of sensors to a global solution monitoring 1000s of devices.

Trend analysis

Data readings are held in perpetuity; providing accurate historical trend analysis.

Automated reporting

Comprehensive reports can be scheduled to be auto emailed daily, weekly and monthly.

New to monitoring

We help organisations start monitoring projects from scratch. We have a wealth of experience that is free and helpful in creating an informed approach to monitoring.

We are also resellers to industry leading sensor and equipment manufacturers and can recommend the most appropriate hardware and sensors to fit any size monitoring project.

We had been considering monitoring for a while but did not have the resource or the knowledge to fully understand how to go about doing things. When we Googled the various areas of interest we got more confused.

We approached Spook as they have a different outlook to simply buying hardware and sensors. Thankfully we now have a fully installed, joined up monitoring solution.

Support for customers with existing monitoring

Supplement existing monitoring

Many of our customers have tried monitoring themselves.

This ranges from institutions that rely on equipment onboard data loggers and communications cards; to organisations that have started monitoring projects but need help to extend monitoring to new areas and/or implement a central monitoring solution.

We needed a remote monitoring service that did not require an on premise PC and was independent of our network.

Spook provided pre-configured cellular routers for each of our five locations across the UK. The whole project was a simple plug-and-play solution with no involvement from us.

We approached Spook as they have a different outlook to simply buying hardware and sensors. Thankfully we now have a fully installed, joined up monitoring solution.

We needed a remote monitoring service that did not require an on premise PC and was independent of our network.

Spook provided pre-configured cellular routers for each of our five locations across the UK. The whole project was a simple plug-and-play solution with no involvement from us.